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Returns

Your satisfaction is our number one priority. If for any reason you aren't satisfied with your purchase, you can definitely exchange the item or receive a store credit as far as the item(s) are MAILED OUT 2 days after the original delivery date and you are responsible for the shipping cost to send the item(s) back to us, we will ship out the exchange free of charge. If you are an International buyer and need to make an exchange, make sure you put the exchange in the mail within 2 days of receiving the item. In order to process your exchange in a timely manner, Simply notify us via email at customerservice@shopcoalnterry.com with the issue and reason for return. However, delivery confirmation is required for the item(s) being exchanged. Please remember to ask all questions before purchasing. We maintain detailed photos and inspect each item carefully before listing them up for sale. If you need to see more images of an item please email us atcustomerservice@shopcoalnterry.com before making the purchase. Items purchased on Sale or purchased with a Coupon Code are non refundable and non exchangable. Please note that it takes us up to 7 days to process an exchange.

For our Custom Shorts, we are more than understanding when it comes to those. We know you might be unsure of your exact size or waist measurements etc. This is why we accept exchanges on those BUT we only offer exchanges for the same item in a different size.